About the Role
Key Responsibilities:
Handle customer inquiries via email, live chat, and phone in a professional and timely manner.
Provide accurate information regarding products, services, and company policies.
Troubleshoot and resolve customer issues, escalating complex cases to relevant departments when necessary.
Maintain detailed and accurate records of customer interactions and resolutions using CRM systems.
Collaborate with cross-functional teams to ensure customer feedback is addressed and service improvements are implemented.
Assist in updating and creating customer support documentation and FAQs.
Identify trends in customer queries to proactively provide solutions and improve the overall customer experience.
Deliver exceptional service to ensure customer satisfaction and retention.
Requirements
Qualifications:
Proven experience in a customer support or similar role.
Proficiency in Mandarin and English, with excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple inquiries and tasks in a fast-paced environment.
Familiarity with CRM systems and customer support software.
Empathy, patience, and a customer-centric approach to service.
Ability to work effectively in a team and independently.
About the Company
At EYZ Global, we are a dynamic and innovative Business Process Outsourcing (BPO) company, rapidly emerging as a leader in the industry. We work with a diverse range of high-level multinational corporations (MNCs) and small to medium-sized enterprises (SMEs) from all around the world. Our mission is to empower businesses by providing top-tier, customized solutions that enhance productivity and efficiency. With a focus on trust and excellence, we are dedicated to helping our clients grow and succeed in today’s competitive global market.